The First Token is an app that allows you to receive code before sending out huge amounts of money from your Firstbank app. The first token app was designed to provide security for FirstBank users while they are making transactions on the app. Other Mobile app banks like FCMB and GTbank are beginning to adopt it.
In this article, we will talk about how to download and activate the first bank token app, the types of tokens, requirements, etc. Sit tight as we proceed.
Types of First Bank Tokens
There are two types of tokens at the moment, and FirstBank supports both:
- Hard Token: A physical device that generates security codes. You can obtain this device by visiting a First Bank branch.
- Soft Token: A mobile application that can be downloaded onto smartphones, enabling users to generate security codes directly from their devices for heavy transactions. This is the most common type of Token available, and it’s used by millions of First users.
Requirements to Activate First Bank Token
To activate either the hard or soft Token, You will need the following:
- An active First Bank account.
- A valid means of identification (e.g., national ID, driver’s license, or international passport).
- A registered mobile phone number linked to the bank account.
- A valid email address is associated with the bank account.
- An activation fee of ₦1,500 (for the hard Token). Prices can change, but that is the current price at the moment.
How to Generate First Bank Hard Token
To acquire and activate the First Bank Hard Token:
- Visit a First Bank Branch: Go to the nearest First Bank branch with a valid ID.
- Request the Hard Token: Inform the customer service representative of your intention to obtain a hard token.
- Complete the Token Request Form: Fill out the necessary forms and pay the activation fee of ₦1,500.
- Receive and Activate the Token: Once issued, the Token will be linked to your account and ready for use.
How to Generate First Bank Soft Token
To set up and use the First Bank Soft Token:
- Download the FirstToken App:
- For Android Users: Visit the Google Play Store and search for “FirstToken.”
- For iOS Users: Go to the Apple App Store and search for “FirstToken.”
- Install and Launch the App: After downloading, install the app and open it on your device.
- Activate the Token:
- Enter your First Bank account number.
- An OTP will be sent to your registered mobile number.
- Enter the OTP in the app to complete the activation process, or visit the bank, and customer care will activate everything for you once and for all.
USSD OTP Generation to get Token
For added convenience, First Bank offers a USSD service to generate OTPs:
- Dial 3220#: Using your registered mobile number, dial this code to generate an OTP. The code will be sent via SMS; now, you can use the OTP to initiate bank transfers.
Frequently asked Questions
Q1: Can I use both hard and soft tokens simultaneously?
No, you cannot use both together; you need to choose one. If you prefer the soft Token, you will need to deactivate the hard Token.
Q2: What should I do if I forget my soft token PIN?
If you forget your four-digit PIN, send an email to [email protected] or visit any First Bank branch. Include your user identification and challenge code, which is generated by the app after four incorrect PIN attempts.
Q3: How long is a token code valid?
A token code is typically valid for 30 seconds. After this period, a new code is generated. Moreso, you are nit expected to share your token code with anyone else.
Q4: How many digits does a token code have?
A token code is a six-digit number; some could be more, but Firstbank token is 6 digits.
Q5: Can I generate an OTP before initiating a transaction?
No, the OTP is automatically sent to your registered mobile number or email after you have started the transaction and entered your card details.
Q6: What if I do not receive the OTP?
You can request another OTP by pressing the “Resend OTP” button. If you still do not receive it, contact First Bank customer support.
Q7: Is the FirstToken app free to use?
Yes, the FirstToken app is free to download and use. However, data charges from your mobile service provider may apply.
Q8: Can I use the FirstToken app on multiple devices?
No, the FirstToken app is linked to a single device for security reasons.
Q9: How do I update my registered mobile number or email?
To update your contact information, contact First Bank customer support or visit a branch; you will asked for your BVN and IDs.
Q10: Can I use the FirstToken app abroad?
Yes, as long as you have internet access, you can use the FirstToken app internationally.
By following these guidelines, First Bank customers can enhance the security of their online transactions, ensuring.
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